Refund and Returns Policy

  1. Return and Refunds policy
    The provision of goods and services by AllAir is subject to availability. In cases of unavailability, AllAir will credit the client in full within 30 days via a credit amount on the online store or via refund to a valid bank account in the name of the client (proof may be required). Cancellation of orders by the client will attract a 10% administration fee. Returns will be accepted within 5 working days if goods are unused and in original packaging, undamaged, same process applies as the refund policy. A handeling fee of up to 15 % can be applied to any returned items. If appropriate – provide details regarding damaged/unwanted/returned goods. Please allow a 10 working day return to your card account if you have paid via PayFast and we have to request a refund from PayFast itself. Affiliation sale  pay out will only bed one after 5 days due to the fund policy is 5 days.  Customer has to get the item at his own cost back to ALLAIR for Refund / Warranty claim. A compressor warranty, a custom will send the compressor back to Allair. Allair will send compressor to Pich tech trading (3rd party company) to check warranty or non warranty. If it is a warraty Allair will warranty the compressor. If non warranty or the compressors that was  tested is working and client wants compressor back. It will be under the cost of client to collect the compressor at pic tech trading in johannesburg
  2. Customer Privacy policy
    AllAir shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:http://www.polity.org.za/attachment.php?aa_id=3569
  3. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the All Air bank account, the details of which will be provided on request.
  4. Card acquiring and security
    Card transactions will be acquired for All Air Online Store via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  5. Customer details separate from card details
    Customer details will be stored by AllAir Online Store separately from card details which are entered by the client on DPO PayFast secure site. For more detail on DPO PayFast refer to www.payfast.co.za.
  6. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  7. Responsibility
    AllAir takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. The courier is a extra convient service Allair does not take a profit on courier. the Clien must be aware of the risk regarding courier . Allair is not responsible for any courier problems.
  8. Country of domicile
    This website is governed by the laws of South Africa and AllAir chooses as its domiciliumcitandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 81 River Road, Lyttleton Manor, Centurion, 0045.
  9. Variation
    AllAir may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  10. Company information
    This website is run by All Air Online (sole trader / private company / close corporation) based in South Africa trading as All Air Online and with registration number 2018/283867/07.
  11. All Air contact details
    Company Physical Address: 81 River Road, Lyttleton Manor, Centurion, 0045
    Email: sales@randasupplies.co.za
    Telephone: 012 644-1525 / 012 644-1524

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