Return and Refunds policy The provision of goods and services by AllAir is subject to availability. In cases of unavailability, AllAir will credit the client in full within 30 days via a credit amount on the online store or via refund to a valid bank account in the name of the client (proof may be required). Cancellation of orders by the client will attract a 10% administration fee. Returns will be accepted within 5 working days if goods are unused and in original packaging, undamaged, same process applies as the refund policy.No electrical products will be refunded example PC boards ens. A handling fee of up to 15 % can be applied to any returned items if box is damaged a bigger handling fee will be taken . If appropriate – provide details regarding damaged/unwanted/returned goods. Please allow a 10 working day return to your card account if you have paid via PayFast and we have to request a refund from PayFast itself. Customer has to get the item at his own cost back to ALLAIR for Refund / Warranty claim. A compressor warranty, a custom will send the compressor back to Allair. Allair will send compressor to Pic tech trading (3rd party company) to check warranty or non warranty. If it is a warraty Allair will warranty the compressor. If non warranty or the compressors that was tested is working and client wants compressor back. It will be under the cost of client to collect the compressor at pic tech trading in johannesburg. the same will apply to all international order. the same with any part that has a motor will always be sent for testing if the product is a non warranty and the testing centre is asking a testing fee the fee will be covered by the client . No refund will be done on gas and gas bottles. Warranty on product that has to be installed example aircon or compressor we do not warranty the installation so we only warranty the product. A lot of our items are specialized items so make sure you have the correct qualifications to use this items. We do not take any liquid products back oils , gasses. Any and all liquid/ oil products .
Customer Privacy policy AllAir shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the All Air bank account, the details of which will be provided on request.
Card acquiring and security Card transactions will be acquired for All Air Online Store via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details Customer details will be stored by AllAir Online Store separately from card details which are entered by the client on DPO PayFast secure site. For more detail on DPO PayFast refer to www.payfast.co.za.
Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility/ courier AllAir takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. The courier is a extra convenient service Allair does not take a profit on courier. the Client must be aware of the risk regarding courier we offer a insurance option on check out there is a fee for insurance on the good the insurance cover the product. ALLAIR will not replace an item if the insurance was not take on checkout for couriers the client has the option the risk is for the client. the client must let ALLAIR know immediately when they get a damaged product . The client must make sure that the items quoted is correct that is the responsibility of the client ALLAIR and staff does not take responsibility of items quoted wrong. DSV courier service terms and conditions not coverd by liability exclusions on hi-jackings, break ins, theft, accidents, fire and any damage or loss caused by an external 3rd party, for which DSV are not in control. DSV Will only cover Negligence from DSV. Allair must be informed immediatly of any damage to the items. We will let DSV do investigation . Courier guy Insurance does not cover not coverd by liability exclusions on hi-jackings, break ins, theft, accidents, fire and any damage or loss caused by an external 3rd party.
Country of domicile This website is governed by the laws of South Africa and AllAir chooses as its domiciliumcitandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 81 River Road, Lyttleton Manor, Centurion, 0045.
Variation AllAir may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information This website is run by All Air Online (sole trader / private company / close corporation) based in South Africa trading as All Air Online and with registration number 1996/007540/23
All Air contact details Company Physical Address: 81 River Road, Lyttleton Manor, Centurion, 0045 Email: sales2@randasupplies.co.za Telephone: 012 644-1525
